NOTE： For Navigation system operation information, refer to Navigation system Owner's Manual. BASIC OPERATIONS

Symptom | Possible cause | Possible solution
No image is displayed. | The brightness is at the lowest setting. | Adjust the brightness of the display.
The systems in the video mode. | Press “DISC‐AUX” to change the mode.
The display is turned off. | Press “‐” to turn on the display.
The interior of the vehicle becomes the a little less than 80°C (176°F) or high temperature, and the protection of the display acts, and a display is turned off. | Wait until the interior of the vehicle has cooled down.
Screen not clear. | Contrast setting is not appropriate. | Adjust the contrast of the display.
No voice guidance is available. Or The volume is too high or too low. | The volume is not set correctly, or it is turned off. | Adjust the volume of voice guidance.
Voice guidance is not provided for certain streets (roads displayed in gray). | This is not a malfunction.
No map is displayed on the screen. | A screen other than map screen is displayed. | Press “MAP”.
The screen is too dim. The movement is slow. | The temperature in the interior of the vehicle is low. | Wait until the interior of the vehicle has warmed up.
Some pixels in the display are darker or brighter than others. | This condition is an inherent characteristic of liquid crystal displays. | This is not a malfunction.
Some menu items cannot be selected. | Some menu items become unavailable while the vehicle is driven. | Park the vehicle in a safe location, and then operate the navigation system.

NOTE：
Locations stored in the Address Book and other memory functions may be lost if the vehicle's battery is disconnected or becomes discharged. If this occurs, service the vehicle's battery as necessary and re‐enter the information in the Address Book.
RELATED TO VOICE RECOGNITION
Related to Basic Operation

Symptom | Possible cause | Possible solution
The system does not recognize your command. or The system recognizes your command incorrectly | The interior of the vehicle is too noisy. | Close the windows or have other occupants quiet.
The volume of your voice is too low. | Speak louder.
The volume if your voice is too loud. | Speak softer.
Your pronunciation is unclear. | Speak clearly.
You are speaking before the voice recognition is ready | Press and release “” switch on the steering switch, and speak a command after the tone sounds.
8 seconds or more have passed after you pressed and released “” switch on the steering switch. | Make sure to speak a command within 8 seconds after you press and release “” switch on the steering switch.
Only a limited range of voice commands is usable for each screen. | Use a correct voice command appropriate for the current screen.
The fan of the air conditioner is too loud. | Lower the fan speed as necessary as voice commands can be recognized more easily.
The system cannot be operated. | The retractable hard top is open. |

- Close the retractable hard top.
- Open and close the retractable hard top before operating the system.

Related to Item Choice
The system should respond correctly to all voice commands without difficulty. If problems are encountered, follow the solutions given in this guide for the appropriate error.
Where the solutions are listed by number, try each solution in turn, starting with number one, until the problem is resolved.

Symptom/ error message | Solution
Displays “COMMAND NOT RECOGNIZED” or the system fails to interpret the command correctly. | 1. Ensure that the command format is valid.
2. Speak clearly without pausing between words and at a level appropriate to the ambient noise level.
3. Ensure that the ambient noise level is not excessive, for example, windows open or defrost on. NOTE： If it is too noisy to use the phone, it is likely that voice commands will not be recognized.
4. If optional words of the command have been omitted, then command should be tried with these in place.
The system consistently selects the wrong voicetag | 1. Ensure that the voicetag requested matches what was originally stored. This can be confirmed by giving the “Addressbook” Directory or Phone Directory command.
2. Replace one of the voicetags being confused with a different voicetag.

Related to Telephone
The system should respond correctly to all voice commands without difficulty. If problems are encountered, try the following solutions.
Where the solutions are listed by number, try each solution in turn, starting with number 1, until the problem is resolved.

Symptom | Solution
System fails to interpret the command correctly. | 1. Ensure that the command is valid.
2. Ensure that the command is spoken after the tone.
3. Speak clearly without pausing between words and at level appropriate to the ambient noise level in the vehicle.
4. Ensure that the ambient noise level is not excessive (for example, windows open or defroster on). NOTE： If it is too noisy to use the phone, it is likely that the voice commands will not be recognized.
5. If more than one command was said at a time, try saying the commands separately.
6. If the system consistently fails to recognize commands, the voice training procedure should be carried out to improve the recognition response for the speaker. See “Speaker adaptation (SA) mode” earlier in this section. Refer to “OWNER’S MANUAL”.
The system consistently selects the wrong voicetag | 1. Ensure that the phone book entry name requested matches what was originally stored. This can be confirmed by using the “List Names” command.
2. Replace one of the names being confused with a new name.

RELATED TO AUDIO

- The majority of the audio malfunctions are the result of outside causes (bad CD/cassette, electromagnetic interference, etc.). Check the symptoms below to diagnose the malfunction.
- The vehicle itself can be a source of noise if noise prevention parts or electrical equipment is malfunctioning. Check if noise is caused and/or changed by engine speed, ignition switch turned to each position, and operation of each piece of electrical equipment, and then determine the cause.

NOTE：

- CD-R is not guaranteed to play because they can contain compressed audio (MP3, WMA, AAC) or could be incorrectly mastered by the customer on a computer.
- Check if the CDs carry the Compact Disc Logo. If not, the disc is not mastered to the “red book” Compact Disc Standard and may not play.

Symptom | Cause and Counter measure
Cannot play | Check if the CD was inserted correctly.
Check if the CD is scratched or dirty.
Check if there is condensation inside the player, and if there is, wait until the condensation is gone (about 1 hour) before using the player.
If there is a temperature increase error, the player will play correctly after it returns to the normal temperature.
If there is a mixture of music CD files (CD-DA data) and MP3/WMA/AAC files on a CD, only the music CD files (CD-DA data) will be played.
Files with extensions other than “.MP3”, “.WMA”, “.AAC”, “.mp3”, “.wma”, or “.aac” cannot be played. In addition, the character codes and number of characters for folder names and file names should be in compliance with the specifications.
Check if the disc or the file is generated in an irregular format, This may occur depending on the variation or the setting of MP3/WMA/AAC writing applications or other text editing applications.
Check if the finalization process, such as session close and disc close, is done for the disc.
Check if the CD is protected by copyright.
Disks recorded in live file system format are not supported. (For Microsoft Windows Vista, check the settings.)
Poor sound quality | Check if the CD is scratched or dirty.
It takes a relatively long time before the music starts playing. | If there are many folder or file levels on the MP3/WMA/AAC CD, or if it is a multisession disc, some time may be required before the music starts playing.
Music cuts off or skips | The writing software and hardware combination might not match, or the writing speed, writing depth, writing width might not match the specifications. Try using the slowest writing speed.
Skipping with high bit rate files | Skipping may occur with large quantities if data such as for high bit rate data.
Move immediately to the next song when playing | When a non-MP3/WMA/AAC file has been given an extension of “.MP3”, “.WMA”, “.AAC”“.mp3”, “.wma”, or “.aac” or when play is prohibited by copyright protection, the player will skip to the next song.
The songs do not play back in the desired order. | The playback order is the order in which the files were written by the software, so the files might not play in the desired order.
Noise resulting from variations in field strength, such as fading noise and multi-path noise, or external noise from trains and other sources, is not a malfunction.
NOTE：

- Fading noise: This noise occurs because of variations in the field strength in a narrow range due to mountains or buildings blocking the signal.
- Multi-path noise: This noise results from a time difference between the broadcast waves directly from the station arriving at the antenna and the waves reflected by mountains or buildings.

RELATED TO DVD

Symptom | Possible cause | Possible solution
Not working as operated | Some operations may be rejected or may not function as intended because of the manufacturer's intent, depending on DVD. | This is not a malfunction.
Operation not accepted | If a requested operation is prohibited, then a message is displayed on the screen. (Message display depends on DVD.) | This is not a malfunction.
DVD can not be played | Check that the DVD is inserted in the right place. | Upturn the DVD (facing the title upward).
Check if there is condensation inside the player. | wait until the condensation is gone (about 1 hour) before using the player.
DVD menu is displayed. | Select item to touch “ENTER”
Insertion of a DVD with a different region code. | DVDs with a different region code can not be played. Check DVD.
Some DVD softwares may not be played because not all DVD softwares fully comply in the standard. | This is not a malfunction.
Interruption during playback or flicker in the display | Check that the DVD has no scratches and dirt. | Errors may not be corrected depending on the size of scratches.
Low sound quality | Wipe and clean the dirt on the disc.
Distortion in picture | In the process of fast-forward or fast-reverse. | This is not a malfunction.
Subtitles not shown | Subtitle setting is OFF. | Set subtitle.
Subtitle is not included in the software. | Check DVD.
Not played in set language | If a language is not included in the DVD, then the DVD is played in a recommended language. | Check DVD.
Not played with set subtitle | If a set subtitle is not included in the DVD, then the DVD is played with a recommended subtitle. | Check DVD.
Subtitle and language not selectable (not played with set subtitle or in set language) | The DVD is not multilanguage-capable. | The inclusion of the number of languages depends on DVD. Languages may be selectable on the Menu screen. Check DVD.
The DVD has a priority language or setting. | If the DVD has a priority language or settings, then settings changed with this device are not reflected.
Angle unchangeable | Plural angles are not recorded in the software. | Check if the DVD is multi-angle-capable.
Unusual screen display | Display mode to the output aspect ratio for the DVD software is inappropriate. | Switch to the appropriate display mode.
Playback time is indicated, but no sound comes out. | Playback of Mix mode Truck 1. (Mix mode: Format including Truck 1 with data other than music and Trucks from Truck 2 with music data.) | Play music data included in trucks from Truck 2.

RELATED TO VEHICLE ICON

Symptom | Possible cause | Possible solution
Names of roads differ between Plan View and Birdview™. | This is because the quantity of the displayed information is reduced so that the screen does not become too crowded. There is also a chance that names of the roads may be displayed multiple times, and the names appearing on the screen may be different because of a processing procedure.
This is not a malfunction.
The vehicle icon is not displayed in the correct position. | The vehicle was transported after the ignition switch was pressed off, for example, by a ferry or car transporter. | Drive the vehicle for a while on a road where GPS signals can be received.
The position and direction of the vehicle icon may be incorrect depending on the driving environments and the levels of positioning accuracy of the navigation system. | This is not a malfunction. Drive the vehicle for a while to automatically correct the position and direction of the vehicle icon.
When the vehicle is traveling on a new road, the vehicle icon is located on another road nearby. | Because the new road is not stored in the map data, the system automatically places the vehicle icon on the nearest road available. | Updated road information will be included in the next version of the map data.
The screen does not switch to the night screen even after turning on the headlights. | The daytime screen was set the last time the headlights were turned on. | Set the screen to the night screen mode using <Day/Night> when you turn on the headlights.
The map does not scroll even when the vehicle is moving. | The current location map screen is not displayed. | Press “MAP”.
The vehicle icon is not displayed. | The current location map screen is not displayed. | Press “MAP”.
The location of the vehicle icon is misaligned from the actual position. | When using tire chains or replacing the tires, speed calculations based on the speed sensor may be incorrect. | Drive the vehicle for a while [at approximately 30 km/h (19 MPH) for about 30 minutes] to automatically correct the vehicle icon position. If this does not correct the vehicle icon position, contact an INFINITI dealer.
The map data has a mistake or is incomplete (the vehicle icon position is always misaligned in the same area). | Updated road information will be included in the next version of the map data.

RELATED TO ROUTE CALCULATION AND VISUAL GUIDANCE

Symptom | Possible cause | Possible solution
Waypoints are not included in the auto reroute calculation. | Waypoints that you have already passed are not included in the auto reroute calculation. | If you want to go to that waypoint again, you need to edit the route.
Route information is not displayed. | Route calculation has not yet been performed. | Set the destination and perform route calculation.
You are not driving on the suggested route. | Drive on the suggested route.
Route guidance is set to off. | Turn on route guidance.
Route information is not provided for certain types of roads (roads displayed in gray). | This is not a malfunction.
The auto reroute calculation (or detour calculation) suggests the same route as the one previously suggested. | Route calculations took priority conditions into consideration, but the same route was calculated. | This is not a malfunction.
A waypoint cannot be added. | Five waypoints are already set on the route, including ones that you have already passed. | A maximum of 5 waypoints can be set on the route. If you want to go to 6 or more waypoints, perform route calculations multiple times as necessary.
The suggested route is not displayed. | Roads near the destination cannot be calculated. | Reset the destination to a main or ordinary road, and recalculate the route.
The starting point and destination are too close. | Set a more distant destination.
The starting point and destination are too far away. | Divide your trip by selecting one or two intermediate destinations, and perform route calculations multiple times.
There are time restricted roads (by the day of the week, by time) near the current vehicle location or destination. | Set [Use Time Restricted Roads] to off.
The part of the route that you have already passed is deleted. | A route is managed by sections between waypoints. If you passed the first waypoint, the section between the starting point and the waypoint is deleted. (It may not be deleted depending on the area.) | This is not a malfunction.
An indirect route is suggested. | If there are restrictions (such as one-way streets) on roads close to the starting point or destination, the system may suggest an indirect route. | Adjust the location of the starting of the starting point or destination.
The system may suggest an indirect route because route calculation does not take into consideration some areas such as narrow streets (gray roads.) | Reset the destination to a main or ordinary road, and recalculate the route.
The landmark information does not correspond to the actual information. | This may be caused by insufficient or incorrect map data. | Updated information will be included in the next version of the data.
The suggested route does not exactly connect to the starting point, waypoints, or destination. | There is no data for route calculation closes to these locations. | Set the starting point, waypoints and destination on a main road, and perform route calculation.

RELATED TO VOICE GUIDANCE

Symptom | Possible cause | Possible solution
Voice guidance is not available | Voice guidance is only available at certain intersections marked with? In some case, voice guidance is not available even when the vehicle should make a turn. | This is not a malfunction.
The vehicle has deviated from the suggested route. | Go back to the suggested route or request route calculation again
Voice guide is set to off. | Turn on voice guidance.
Route guidance is set to off. | Turn on voice guidance.
The guidance contact does not correspond to the actual condition. | The contact of voice guidance may vary, depending on the types of intersections at which turn are made. | Follow all traffic rules and regulations.