RELATED TO NAVIGATION
 
 Trouble Diagnosis Chart By Symptom

Symptoms
Check items
Possible malfunction location/Action to take
The multifunction switch and preset switch cannot be operated
Only the specified switch cannot be operated
Preset switch does not work
The multifunction switch can be operated
Perform self-diagnosis of CONSULT‐III.
Refer to CONSULT-III Function.
Audio switch does not work
Steering switch does not work
Perform self-diagnosis of CONSULT‐III.
Refer to CONSULT-III Function.
Fuel economy display and vehicle setting operation is abnormal
There is a malfunction in the CONSULT‐III self-diagnosis result
Perform detected DTC self-diagnosis
There is no malfunction in the self-diagnosis results
AV control unit power supply and ground circuit (IGN). Refer to Diagnosis Procedure.
The multifunction meter display is malfunctioning
There is a malfunction in the CONSULT‐III self-diagnosis result
Perform detected DTC self-diagnosis.
There is no malfunction in the self-diagnosis results
AV control unit power supply and ground circuit (IGN). Refer to Diagnosis Procedure.
Guide sound is not heard.
On the setting display select “system sound (guide sound volume, etc.),”and confirm that guide sound is ON.
Replace the AV control unit.
Refer to Removal and Installation.

 
 RELATED TO HANDS‐FREE PHONE

  • When receiving a vehicle with a hands-free related malfunction, check that the cell phone is capable of hands -free before starting diagnoses.
  • There is a case that malfunction occurs due to the version change of the phone type, etc. even though it is a corresponding type. Therefore, confirm it by changing the cellular phone to another corresponding type phone, and check that it operates normally. It is necessary to distinguish whether the cause is the vehicle or cellular phone.
 
 Simple Check For Bluetooth™ Communication

If cellular phone and AV control unit cannot be connected with Bluetooth communication, following procedure allows the technician to judge which device has malfunction.
    1.Turn on a cellular phone, not connecting Bluetooth communication.
    2.Start CONSULT‐III, then start Windows®.
    3.Set CONSULT‐III near a cellular phone.
    4.When operated Bluetooth registration by cellular phone, check if CONSULT‐III* would be displayed on the device name.
    JPNIA0441GB.JPG
    (If other Bluetooth device is located near cellular phone, a name of the device would be displayed also.)
    NOTE:
    *:Displayed device name is “NISSAN‐”.
  • If no device name is displayed, cellular phone is malfunctioning. Repair the cellular phone first, then perform diagnosis.
  • If CONSULT-III is displayed on device name, cellular phone is normal. Perform diagnosis as per the following table.
 
 Trouble Diagnosis Chart By Symptom

Symptoms
Check items
Possible malfunction location / Action to take
Does not recognize cellular phone connection. (no connection is displayed on the display at the guide)

Repeat the registration of cellular phone.
AV control unit malfunction.
Replace AV control unit.
Refer to Exploded View.
Hands‐free phone cannot be established.
  • Hands‐free phone operation can be made, but the communication cannot be established.
  • Hands‐free phone operation can be performed, however, voice between each other cannot be heard during the conversation.
AV control unit malfunction.
Replace AV control unit.
Refer to Exploded View.
The party's voice cannot be heard by hands‐free phone.

AV control unit malfunction.
Replace AV control unit.
Refer to Exploded View.
Originating sound is not heard by the party with hands‐free phone communication.
Sound operation function is normal.
AV control unit malfunction.
Replace AV control unit.
Refer to Exploded View.
Sound operation function does not work.
Microphone signal circuit malfunction.
Refer to Diagnosis Procedure.

 
 RELATED TO RGB IMAGE
 
 Trouble Diagnosis Chart by Symptom

Symptoms
Check items
Possible malfunction location / Action to take
RGB image is not shown.
  • All RGB images are not shown.
  • “MULTI AV” is displayed on system selection screen when the CONSULT‐III is started.
Perform CONSULT‐III self-diagnosis.
Refer to CONSULT-III Function.
  • All RGB images are not shown.
  • “MULTI AV” is not displayed on system selection screen when the CONSULT‐III is started.
AV control unit power supply and ground circuit malfunction.
Refer to Diagnosis Procedure.
Color of RGB image is not proper.
Light blue (Cyan) tint.
RGB signal (R: red) circuit malfunction between AV control unit and display unit.
Refer to Diagnosis Procedure.
Purple (Magenta) tint.
RGB signal (G: green) circuit malfunction between AV control unit and display unit.
Refer to Diagnosis Procedure.
Screen looks yellowish.
RGB signal (B: blue) circuit malfunction between AV control unit and display unit.
Refer to Diagnosis Procedure.
RGB screen is rolling.

RGB synchronizing signal circuit malfunction between AV control unit and display unit.
Refer to Diagnosis Procedure.

 
 RELATED TO VOICE CONTROL
 
 Trouble Diagnosis Chart By Symptom

Symptoms
Check items
Probable malfunction location
The voice cannot be controlled even if the voice control screen is displayed.
Voice sounds at “Voice Microphone Test” of Confirmation/Adjustment mode.
AV control unit malfunction.
Replace AV control unit.
Refer to Exploded View.
Voice does not sound at “Voice Microphone Test” of Confirmation/Adjustment mode.
Microphone circuit malfunction.
Refer to Diagnosis Procedure.
The voice cannot be controlled
(Voice control screen is not displayed).
Regarding the steering switch, “SOURCE”, “SEEK UP”, “SEEK DOWN”, and “START/STOP” but not “”.
Steering switch malfunction.
Replace steering switch. Refer to Exploded View.
Regarding steering switch, “SOURCE”, “SEEK UP”, “SEEK DOWN”, “”, and “START/STOP” do not function.
Steering switch signal A circuit malfunction.
Refer to Diagnosis Procedure.
All steering switches do not work.
Steering switch signal GND circuit malfunction.
Refer to Diagnosis procedure .

 
 RELATED TO AUDIO
 
 Trouble Diagnosis Chart By Symptom

Symptoms
Check items
Possible malfunction location / Action to take
The CD cannot be removed.

Disk eject signal circuit malfunction.
Refer to Diagnosis Procedure.
The preset switch cannot be operated
  • The sound is not heard at “Check speaker” at Confirmation/Adjustment mode
  • The steering switch cannot be operated
  • The multifunction switch can be used, but the eject switch cannot be used
AV control unit power supply and ground circuit.
Refer to Diagnosis Procedure.
Audio sound is not heard.
No sound from all speakers LH.
  • Audio amp. LH power supply and ground circuit.
    Refer to Diagnosis Procedure.
  • Audio amp. ON signal circuit.
No sound from all speakers RH.
  • Audio amp. RH power supply and ground circuit.
    Refer to Diagnosis Procedure.
  • Audio amp. ON signal circuit.
Sound is heard only from specific places (RH front, RH rear, LH front and LH rear).
Sound signal circuit of suspect system.
Satellite radio is not received.
There is malfunction in the CONSULT‐III self‐diagnosis result.
Perform CONSULT‐III self-diagnosis.
Refer to CONSULT-III Function.
There is no malfunction in the CONSULT‐III self‐diagnosis result.
Perform the following inspection procedure.
  1. Check satellite radio antenna mounting nut for looseness.
    NOTE:
    Tightening torque: 6.5 N·m (0.66 kg‐m, 58 in‐lb)
  2. Visually check for satellite radio antenna feeder.
  3. Replace the satellite radio antenna.
    Refer to Exploded View.
  4. Replace the AV control unit.
    Refer to Exploded View.
AM/FM radio is not received.
Other audio sounds are normal.
  • Antenna amp. ON signal circuit.
  • Antenna feeder.

 
 MULTI-FUNCTION METER
 
 Trouble Diagnosis Chart By Symptom

Symptoms
Check items
Possible malfunction location / Action to take
The multifunction meter cannot be displayed
There is a malfunction in the CONSULT‐III self-diagnosis result
Perform detected DTC self-diagnosis
There is no malfunction in the self-diagnosis results
AV control unit power supply and ground circuit (IGN) Refer to Diagnosis Procedure.
Only a particular item cannot be displayed
“COOLANT TEMP” display is malfunctioning
  • Perform self-diagnosis of CONSULT‐III. Refer to CONSULT-III Function.
  • When there is no malfunction in the CONSULT‐III self-diagnosis result
    • Engine coolant temperature sensor signal circuit
“ENGINE OIL TEMP” display is malfunctioning
  • Perform self-diagnosis of CONSULT‐III. Refer to CONSULT-III Function.
  • When there is no malfunction in the CONSULT‐III self-diagnosis result
    • Oil pressure sensor signal circuit
“ENGINE OIL PRESSURE” display is malfunctioning
  • Perform self-diagnosis of CONSULT‐III. Refer to CONSULT-III Function.
  • When there is no malfunction in the CONSULT‐III self-diagnosis result
    • Oil pressure sensor signal circuit
“TRANS OIL TEMP” display is malfunctioning
  • Perform self-diagnosis of CONSULT‐III. Refer to CONSULT-III Function.
  • When there is no malfunction in the CONSULT‐III self-diagnosis result
    • Transmission fluid temperature sensor signal circuit
“TRANS OIL PRESSURE” display is malfunctioning
  • Perform self-diagnosis of CONSULT‐III. Refer to CONSULT-III Function.
  • When there is no malfunction in the CONSULT‐III self-diagnosis result
    • Transmission oil pressure sensor signal circuit
“BOOST” display is malfunctioning
  • Perform self-diagnosis of CONSULT‐III. Refer to CONSULT-III Function.
  • When there is no malfunction in the CONSULT‐III self-diagnosis result
    • Boost sensor signal circuit
“SPEED” display is malfunctioning
  • Perform self-diagnosis of CONSULT‐III. Refer to CONSULT-III Function.
  • When there is no malfunction in the CONSULT‐III self-diagnosis result
    • Vehicle speed sensor signal circuit
The multifunction meter cannot be displayed
Only a particular item cannot be displayed
“FUEL / RANGE” display is malfunctioning

  • Perform self-diagnosis of CONSULT‐III. Refer to CONSULT-III Function.
  • When there is no malfunction in the CONSULT‐III self-diagnosis result
    • Combination meter signal circuit
“FUEL FLOW” display is malfunctioning
  • Perform self-diagnosis of CONSULT‐III. Refer to CONSULT-III Function.
  • When there is no malfunction in the CONSULT‐III self-diagnosis result
    • Fuel injection signal circuit
“FUEL ECON.” display is malfunctioning
  • Perform self-diagnosis of CONSULT‐III. Refer to CONSULT-III Function.
  • When there is no malfunction in the CONSULT‐III self-diagnosis result
    • ECM, combination meter signal circuit
“TORQUE SPLIT” display is malfunctioning
  • Perform self-diagnosis of CONSULT‐III. Refer to CONSULT-III Function.
  • When there is no malfunction in the CONSULT‐III self-diagnosis result
    • Torque allocation signal circuit
“ACCEL BRAKING G” display is malfunctioning
  • Perform self-diagnosis of CONSULT‐III. Refer to CONSULT-III Function.
  • When there is no malfunction in the CONSULT‐III self-diagnosis result
    • Signal circuit of Yaw rate sensor, lateral G sensor, and longitudinal G sensor
“CORNERING G” display is malfunctioning
  • Perform self-diagnosis of CONSULT‐III. Refer to CONSULT-III Function.
  • When there is no malfunction in the CONSULT‐III self-diagnosis result
    • Signal circuit of Yaw rate sensor, lateral G sensor, and longitudinal G sensor
“TOTAL G” display is malfunctioning
  • Perform self-diagnosis of CONSULT‐III. Refer to CONSULT-III Function.
  • When there is no malfunction in the CONSULT‐III self-diagnosis result
    • Signal circuit of Yaw rate sensor, lateral G sensor, and longitudinal G sensor
“CLOCK” display is malfunctioning
GPS antenna circuit
“ACCEL PEDAL” display is malfunctioning
  • Perform self-diagnosis of CONSULT‐III. Refer to CONSULT-III Function.
  • When there is no malfunction in the CONSULT‐III self-diagnosis result
    • Accelerator pedal position sensor signal circuit
“BRAKE PEDAL” display is malfunctioning
  • Perform self-diagnosis of CONSULT‐III. Refer to CONSULT-III Function.
  • When there is no malfunction in the CONSULT‐III self-diagnosis result
    • Brake fluid pressure sensor signal circuit
“STEERING” display is malfunctioning
  • Perform self-diagnosis of CONSULT‐III. Refer to CONSULT-III Function.
  • When there is no malfunction in the CONSULT‐III self-diagnosis result
    • Steering angle sensor signal circuit

The multifunction meter cannot be displayed

Only a particular item cannot be displayed
“GEAR EFFICIENCY” display is malfunctioning
  • Perform self-diagnosis of CONSULT‐III. Refer to CONSULT-III Function.
  • When there is no malfunction in the CONSULT‐III self-diagnosis result
    • TCM, combination meter signal circuit
“FUEL EFFICIENCY ” display is malfunctioning
  • Perform self-diagnosis of CONSULT‐III. Refer to CONSULT-III Function.
  • When there is no malfunction in the CONSULT‐III self-diagnosis result
    • ECM, TCM, combination meter signal circuit
“DRIVER'S NOTES” display is malfunctioning
AV control unit.
“STOP WATCH” display is malfunctioning
AV control unit.

 
 RELATED TO STEERING SWITCH
 
 Trouble Diagnosis Chart By Symptom

Symptoms
Probable malfunction location
All the steering switch are inoperative.
Steering switch signal ground circuit.
Refer to Diagnosis procedure .
Only the specified switch cannot be operated
Replace the steering switch.
Refer to Removal and Installation.
Regarding the steering switch, “SOURCE”, “SEEK UP”, “SEEK DOWN”, “”, “START / STOP” do not function
Steering switch signal A circuit.
Refer to Diagnosis Procedure.
Regarding the steering switch, “MRK”, “VOL UP”, “VOL DOWN”, “” do not function
Steering switch signal B circuit.
Refer to Diagnosis Procedure.